ALL RETURNS MUST HAVE AUTHORIZATION FROM XTREME OUTDOOR POWER EQUIPMENT. Please call for an authorization number (RMA) before returning any part(s) for exchange or refund. Returns, except those due to our error, will receive a 20% restocking fee (plus the original shipping). This fee covers order administration, original packaging cost, inspection, testing, disassembly, restocking and handling and is non-negotiable.
Enclose the original invoice with your return and note your authorization number (RMA) on the outside of the shipping box. All returns must be postage pre-paid and sent to:c/o Xtreme OPE
3705 95th Ave NE
Circle Pines, MN 55014-3833
For a Return Authorization Number (RMA), please call us at 561-852-1010.
All Returns will have an electrical and mechanical inspection. We do not accept returns on electrical parts that have been installed or used in any way. Returned electrical parts must be in resalable condition. If there is any shipping damage or damage to the product we will not issue a refund. We recommend insuring all returns for the full purchase price and using the original or equivalent packaging. We do not accept returns beyond 30 days from the date of purchase. No Refunds or exchanges for defective, damaged, or used parts. Defective parts are not eligible for return and/or refund - Please refer to our Warranty policy. We reserve the right to refuse any return. Please note that shipping and handling costs are not refundable.
Xtreme Outdoor Power Equipment (XOPE) will warrant any product it sells to be free of defect in parts and workmanship upon initial use or installation only. Furthermore, XOPE will not be liable for any more than replacement of the item purchased, and the cause of said defect must be due to a manufacturer's part or workmanship. XOPE will not be liable for any consequential damages, labor claims, loss of profits, personal injury, or any other form of real or perceived loss which may arise from the failure of said product. Although every attempt is made to ensure that the information contained in the listing is correct, it is the responsibility of the purchaser to determine if the product will fit the need. No replacement will be issued on any product that has been mishandled, abused, or has failed because of an external force acting upon it. No replacement will be given on any unit that has been modified in any way. Also, products cannot be warranted when used in applications not intended. This warranty is in lieu of any other warranties, whether expressed, or implied. No warranty of any kind can be given on any product not identified within twelve (12) months of the date of purchase, or on any products without a copy of the original invoice.